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Support

Help, straight from the source

One address, read and answered by the person who writes the code. No ticket queue, no bot in between.

Write to us

Questions, bugs, billing, feedback: everything goes to the same place. We usually reply within one business day, Paris time.

Email supportcontact@accounts.deploydiff.com

To get an answer in the first reply

  1. The organization and project concerned
  2. A link to the page, capture batch or diff batch, or anything else related
  3. What you expected, and what you saw instead

Write from the address of your account: it is how we know the request is yours.

Quick start

Get your first project running in a few minutes. Once you create a project, deploydiff walks you through each step, right in the app, until your first comparison.

Get startedRead the quick start

The answer may already be in the docs

Start with the page on your topic.

EnvironmentsBase URLs, schedules and automated diffing.Domain validationThe verification file, and why a capture batch fails it.Diff batchesHow two capture batches are compared, and what a verdict means.NotificationsWhen one opens, and how a team handles it.Roles and permissionsWho can do what, in an organization and a project.DeletionWhat is removed, and what is kept, when you delete.

Specific requests

Billing and invoices

An owner of the organization updates the card and billing details, and downloads past invoices, from its Billing page with Manage billing on Stripe. For anything else about a charge, write to us.

Your account and your data

To change your email address, close your account or exercise your data protection rights, write from the address of the account. The privacy policy explains what we hold and for how long.

Larger needs

Higher limits, longer history or negotiated rates: tell us what you run and we will shape a plan around it. Standard plans are on the pricing page.